Online shopping offers convenient returns and exchanges. If you are not satisfied with the received item in any way, you can return or exchange any item within 30 days of receipt.
How to Exchange:
If you wish to exchange an item, please email us at [email protected], informing us of the new bag you require. We will check inventory and reserve it for you. Then, please follow the steps to return your package. (For higher-priced bags, a price difference will apply.)
After receiving and processing your return, we will ship the replacement item.
How to Return or Exchange:
If you wish to return or exchange an item, please email us at [email protected].
We will send you a return form.
1. Enter your order number and email address.
2. Select your request (return or exchange, if applicable).
3. Follow the steps to submit your application.
After submitting the form, we will send you a separate email with further instructions.
Returns and Exchanges Policy：
All items must be returned in brand new, unused condition, undamaged, and with all tags intact. This includes the original packaging, accessories, and dust bag. Otherwise, we will not accept returns or exchanges, nor will we process refunds.
Processing and Approval：
After you submit a return/exchange request via email and ship the item, it will be inspected upon arrival.
You will receive a notification within a few business days informing you whether your return has been approved or rejected.
If your request is rejected, you will receive the reason for the rejection and may be offered other options (such as a refund or partial refund).
If your request is approved, we will process a refund.
Return Conditions：
Items must be returned in their original condition:
Unused and undamaged.
Original packaging, with all tags intact.
If any part of the original packaging is missing, a corresponding fee may be deducted.
Refund：
Once we receive and approve your return, we will process your refund through the original payment method.
Please note that refunds will be processed in the original currency and may be subject to exchange rate fluctuations and bank fees.
Return Address:
59 Lea Hall Green, Birmingham, West Midlands, United Kingdom, B20 2AY
Additional Information：
We do not accept returns sent via cash on delivery.
If you choose to use your own courier company for returns, we recommend using a trackable and insured service, as we are not responsible for lost returns.
Damage/Incorrect Items：
If your item arrives damaged, or you received the wrong item, please contact us at [email protected] within 14 days of receiving the item.
All items are carefully inspected and packaged before shipment to ensure they arrive in the best possible condition. However, we will take responsibility for any oversights.
To help us quickly assess the problem, please attach several photos of the damage or malfunction in your email. Once we receive the photos, we will guide you through the next steps and arrange a free return or pickup. Depending on the specific circumstances, we will offer repair, replacement, or a full refund.
